- Where is my tracking
number?: We shift fast, instead of
slowing down the process to set up tracking. Since we ship quickly and
by first class mail, you will not receive a tracking number from us. Orders
submitted Friday, Saturday, and Sunday ship out Monday morning from
Colorado. If you selected Priority Mail, please contact us if you do
not see your order within 5 business days.
- Where are my
plans? We ship
orders out right away. You should expect to see the plans arrive within the U.S
by 10 days, or within 5 days if you selected Priority
- Why is interational
shipping so slow? We're not entirely sure why, but international orders
up to 21 days to arrive. We are unable to control this issue and apologize for the inconvenience.
- Will you sell me
the plans electronically or send a pdf: We sell only
printed plans, and there are many reasons. First
and most important, these patterns are old world craftsmanship. Each pattern
hand designed without software or automation, as it would lose a degree of artistry behind
the designs and not fit with our approach to quality. Second, we believe it's more convenient for the customer to use full size patterns wherever
possible. These patterns are on large sheets of paper that come from a
printing press, and your home office printer wouldn't be able to handle the job
even if we decided to sell electronic copies.
- What is your
phone number? We don't have a phone, but it is efficient to
email us for a timely reply. We're just too small of a business to
staff a phone line.
- I can't find the
right wood at the store: For the adirondack style plans, all
are designed to use materials commonly found at lumber stores for building
decks on houses. This is intended to save you cost, and for high
availability. Unfortunately, at times it still may be difficult for people to find Western Red Cedar. You can usually order lumber
in, but before doing so, ask the person at the counter where deck builders are
buying their lumber from. Sometimes you'll find there is a local store
that specializes in only selling deck building materials, and if so that may
be why your local lumberyard isn't stocking as much.
- What is
included?: You'll receive full-sized patterns you can
easily snip out then trace onto wood for precise cuts. An exploded diagram,
materials list, and several pages of detailed instructions are included. A
layout grid is not included because it's better to find the grain and
quality of lumber at every section, rather than be influenced to include all
sections of wood to satisfy a pre-set layout scheme, regardless of a
section's desirability. For this reason, our instructions call for about 10%
extra lumber, and so you won't need to purchase more lumber than called for
in the instructions, as the amount allows for some defects in the wood.
- How do I...?
Think for a few minutes, or if all else fails read the instructions. :-) We
can provide patterns, but as much as we would love to, we're unable to
provide spacial reasoning and can't help build it.
We hope that you are our next happy customer and
so let us know how things went. To give comments, feedback and suggestions,